FAQs

How can I contact General Stop Shop Co?

You can reach out to us via email at generalstopshopco@@gmail.com for assistance with inquiries and questions.

Do you ship worldwide?

Yes

Where do you ship from?

We ship from China!

Can I change or cancel my order?

Efficient Order Processing: Submit Changes within 12 Hours for Fast Service.

What payment methods do you accept?

Seamless Checkout: We accept VISA, Mastercard, AMEX, and PayPal payments!

When will my order be processed?

All orders are fulfilled and shipped from our warehouse. Kindly consider extra time for order processing during holidays and sale seasons. We process orders on weekdays. Your order will be processed within 1-3 business days and shipped the following day. Please be aware we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

Understand Your Duties: Tax-Free Prices in US Dollars.

How do I return an item?

Please contact us at generalstopshopco@gmail.com

What if the item(s) I received are defective/incorrect/damaged?

Resolve Order Issues Quickly and Easily with Our Customer Service Team.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.